Privacy Policy

This Privacy Policy describes how chiclina handles personal information collected when you access or use our website. By using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal information only where necessary to operate our business and provide our services.

1.1 Information You Provide

When you place an order, contact us, or otherwise interact with the Site, we may collect information such as:

Name
Billing and shipping address
Postal code
Phone number
Email address
Order and transaction details

Payment transactions are processed securely by third-party credit card payment processors. We do not store or have access to full payment card details.

If you contact customer support, we collect the information you choose to provide so we can respond to your enquiry. Optional details (such as size-related preferences) may also be provided to support your shopping experience.

1.2 Information Collected Automatically

When you browse the Site, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Referring pages
Pages visited and access timestamps

IP addresses may be used to determine general location (for example, country or region) for operational, security, or fraud-prevention purposes.

2. Cookies and Site Technologies

We use cookies and similar technologies to:

Enable essential site functionality
Improve performance and usability
Analyse site activity
Support security and fraud prevention

You can manage or disable cookies through your browser settings. Limiting cookies may affect certain Site features.

3. How We Use Personal Information

Personal information is processed for the following purposes:

Fulfilling and managing orders
Providing customer support
Operating and improving the Site
Maintaining security and preventing fraudulent activity
Complying with legal and regulatory obligations

We process personal data only where a lawful basis exists, including contractual necessity, legal compliance, or legitimate business interests.

4. Disclosure of Information

We do not sell personal information.

Personal information may be shared only in limited circumstances, including:

Service providers that support payment processing, logistics, analytics, or customer support, acting solely on our instructions
Legal or regulatory requirements, where disclosure is required to comply with applicable laws or lawful requests
Business transactions, such as mergers or asset transfers, where personal data may form part of the transferred assets

5. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal requirements, and resolve disputes.

6. Data Security

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. While no online environment can be entirely risk-free, we regularly review our security practices.

7. Age Requirement

The Site is intended for individuals 18 years of age or older.

We do not knowingly collect personal information from individuals under 18. If such data is identified, it will be removed in accordance with applicable laws.

8. International Data Transfers

As an international online business, personal information may be processed in jurisdictions outside your country of residence. Where required, appropriate safeguards are applied to ensure compliance with applicable data protection regulations.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access personal data
Request correction or deletion
Object to or restrict certain processing activities

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information.

Requests related to privacy rights may be submitted by contacting: [email protected]

10. Do Not Track

The Site does not currently respond to "Do Not Track" signals, as there is no consistent industry standard for implementation.

11. Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.