Terms & Conditions

Welcome to chiclina. These Terms & Conditions explain how our website works, what you can expect from us, and what we ask from you when using the site or placing an order.

By using our website or placing an order, you acknowledge that you have read and agree to these Terms.

1. Who These Terms Apply To

Our website and services are intended for individuals who are legally able to enter into a binding agreement.

You must be 18 years of age or older to use the site or make a purchase. We do not knowingly provide services to anyone under 18.

2. Using the Website

We provide access to our website for personal, non-commercial use.

You agree to use the site responsibly and not to:

Use the website for unlawful, deceptive, or harmful purposes
Attempt to interfere with site security or system functionality
Upload malicious software, code, or content
Provide false or misleading information
Collect or misuse information about other users

We may restrict or suspend access if site use creates risk, disruption, or policy violations.

3. Accounts and Information Accuracy

If you choose to create an account, you are responsible for:

Keeping login details secure
Ensuring all information provided is accurate and up to date

We reserve the right to limit or close accounts where information is inaccurate or misuse is identified.

4. Product Presentation

We aim to describe products clearly and accurately, including images, materials, and sizing guidance.

Minor differences in colour, texture, or appearance may occur due to lighting, screen settings, or production variations. These do not affect product usability.

5. Pricing and Payment

Prices shown on the website do not include shipping costs, taxes, or customs charges unless otherwise stated
Payment is completed through secure third-party payment providers. We do not store full card details or payment credentials
Accepted payment methods may include major credit or debit cards and PayPal, depending on availability
Price adjustments or refunds related to currency exchange fluctuations are not provided

6. Orders and Fulfilment

Placing an order represents a request to purchase
An order is considered accepted once a confirmation email is sent
Ensure that your delivery information is correct so your order can be received without issues
You are responsible for ensuring delivery information is accurate and available for receipt

If a shipment arrives damaged or does not arrive as expected, please contact [email protected] within 14 days of the delivery status update.

7. Returns and Refunds

Returns and refunds are handled according to our Returns & Refunds Policy, which forms part of these Terms.

That policy explains:

When returns are accepted
Which items are eligible
Who covers return shipping
How refunds are processed

If there is any difference between these Terms and the Returns & Refunds Policy, the Returns & Refunds Policy will apply.

8. Content and Ownership

All website content — including text, images, graphics, and layout — belongs to chiclina or is used with permission
Content may not be copied, reused, or distributed without written approval
Brand names and trademarks remain the property of their respective owners

9. Reviews and Submissions

If you submit reviews or other content, you allow us to display and use that content in connection with our website and services.

You remain responsible for the content you share and confirm that it does not infringe the rights of others.

10. Privacy and Data Handling

Personal information is collected and processed in line with our Privacy Policy.

That policy explains:

What information is collected
Why it is used
How it is protected
What rights you may have depending on your location

Please see our Privacy Policy for detailed information on your rights and how to exercise them.

11. External Websites

Our website may include links to third-party sites.

We are not responsible for the content, policies, or practices of external websites.

12. Availability and Liability

The website and products are provided on an "as available" basis.

To the extent permitted by law, we are not responsible for indirect or consequential losses arising from site use, delayed delivery, or product availability.

Nothing in these Terms limits rights that cannot be excluded under applicable law.

13. Updates and Interpretation

If any part of these Terms is found invalid, the remaining sections remain in effect.

We may update these Terms to reflect operational or legal changes.

The most current version will always be available on the website.

14. Governing Law

This section and all related disclaimers shall be governed by and interpreted in accordance with the laws of the United States and the laws of the State of New York, as applicable, without regard to conflict of law principles, except where mandatory local laws apply.

By using our website and services, you acknowledge that you understand and agree to these Terms & Conditions.

For questions about these Terms, please contact us at [email protected]

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